Refund policy
Our 90-Day Guarantee & Return Policy
We want you and your family to feel completely confident trying Heightener Gummies. That's why we back every order with a 90-day guarantee, plus a standard 30-day return window for unopened items.
Our 90-Day Guarantee
You have 90 days from the date you receive your order to decide it's not the right fit for your family.
If your bottle is unopened and sealed (foil intact, tags/seal not broken), we'll process a straightforward return and refund — no questions asked, within the 90-day window.
If you've opened or used the product and you're not satisfied, for any legitimate reason, just reach out to our team. We'll talk it through with you and find a fair, mutually agreeable resolution — this may include a partial refund, a replacement, or another solution depending on your situation and order. We handle these case-by-case because every family's experience is different, and we'd rather get it right than hide behind a rigid policy.
To start either process, email us at hello@shopwondernest.com with your order number. We'll walk you through next steps.
Standard Returns (Unopened Items, 30 Days)
To be eligible for a standard return:
- Request must be made within 30 days of receiving your item
- Bottle must be sealed, unopened, and in its original packaging
- You'll need your order number or proof of purchase
How it works:
- Email hello@shopwondernest.com to request a return
- If approved, we'll send you a return shipping label and instructions
- Ship the item back using the provided label
Items sent back to us without first requesting a return will not be accepted.
Damages, Defects & Wrong Items
Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or you received the wrong product, contact us immediately at hello@shopwondernest.com so we can evaluate and make it right — these are always covered, regardless of the 90-day window.
Refunds
Once your return is received (or your case-by-case resolution is agreed), we'll notify you of the outcome. If a refund is approved, it will be issued automatically to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved and you still haven't seen it, contact us at hello@shopwondernest.com.
Exceptions
We're unable to accept returns on:
- Sale items or gift cards
- Items outside the 90-day guarantee window
If you have a question about your specific order, just reach out — we're happy to help figure out the best path forward.
Questions? Email us anytime at hello@shopwondernest.com.
