Frequently Asked Questions

At WonderNest™️, we’re dedicated to ensuring your order is handled with care and delivered on time. Here’s everything you need to know:

⏱️ Order Processing Time 

Please allow up to 24 hours for order processing before your item is shipped. Processing may take longer over weekends or public holidays.

🚚 Shipping Timelines

  • Standard (Free shipping) — Europe, UK, Australia, Canada: 7–10 business days.
  • USA (UPS): 3–5 business days.

Please note: Delivery times are estimates and may vary due to customs, postal service delays, or other unforeseen events.

🔍 Order Tracking

As soon as your order ships, you'll receive an email with tracking details. You can also check your status anytime on our Track Your Order page.

❌ Cancellations & Address Updates

Need to cancel or correct your order? You can do so within 24 hours of purchase by emailing us at hello@shopwondernest.com with the subject line "CANCEL MY ORDER" or "ADDRESS UPDATE."

NOTE: All cancellations must be handled via email.

After 24 hours, or once your order has been fulfilled, whichever happens first, changes to that order are no longer possible. If you're on a subscription and want to pause or cancel the subscription itself: 

  • If you subscribed on or after October 1, 2026, you can do this anytime through your Customer Portal link.
  • If you subscribed before that date, please see our Subscription Terms & Cancellation Policy, or cancel by email. 
  • If you're not on a subscription, see our Shipping & Returns policy for what to do next.

🚪 Delivery Attempts

Most carriers will attempt delivery twice before returning the package to us. Please make sure someone is available to receive your order. If you'll be out or away whether it be running errands, on a holiday, etc., we recommend making arrangements for someone else to receive your package. WonderNest™️ is not liable for lost or damaged items; see our Shipping & Returns policy.