Shipping & Returns

Shipping & Returns

Order Processing

Orders are processed within 24 hours after payment is received. Processing may take longer over weekends or public holidays. You'll receive a confirmation email with tracking details once your order ships.

Shipping Timelines

Please note: Delivery times are estimates and may vary due to customs, postal service delays, or other unforeseen events.

International Shipping

Customs fees, import duties, or local taxes may apply and are the responsibility of the recipient.

Shipping Restrictions

We don't currently ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. Any restrictions will be noted on the product page.

Order Tracking

You'll receive a tracking number by email once your order ships. You can also track your order on our Track Your Order page.

Lost or Damaged Packages

Once your order is transferred to the carrier, title and risk of loss passes to you (see our Terms of Service, Section 5). Because of this, WonderNest™️ is not able to coordinate a lost-or-damaged claim with the carrier on your behalf.

If your order is lost or arrives damaged, contact hello@shopwondernest.com within 7 days after delivery date and we'll provide you with the carrier's name and contact details so you can file a claim directly with them.

Cancelling an Order

You may cancel or change your order within 24 hours of purchase by emailing hello@shopwondernest.com. After 24 hours, or once your order has been fulfilled, whichever happens first, it can't be cancelled and is handled under the Returns policy below instead. Subscription orders are also subject to our Subscription Terms & Cancellation Policy, including its minimum commitment period.

Returns & Refunds

Once an order has been fulfilled, it is final. Because our product is a consumable supplement, we do not accept "change of mind" returns on an opened or used bottle.

• Wrong Item Shipped. If we shipped you the wrong item, contact our Support team at hello@shopwondernest.com and we'll make it right.
• Lost or Damaged in Transit. See Lost or Damaged Packages above. Because the risk of loss transfers to you once your order is handed to the carrier, these claims are filed directly with the carrier, not through WonderNest™️.

Return Shipping & Availability

• We do not currently have a return address for orders shipped to Europe, UK, Australia, or Canada.
• We do have a return address in the USA, but only in selected areas.
• Where a return can be done, return shipping costs are the customer's responsibility and can be significant. Please confirm the return address and estimated cost with our Support Team at hello@shopwondernest.com before shipping anything back, so you know what to expect.